Future Platform

One ecosystem connecting administration, field teams and business partners — built for scale.

Unifix is building a unified service operations platform. Today we deliver services manually and with custom tools; this roadmap shows the panels your organization will use — Admin for control, Service Centers & Engineers for execution, and Company / Partners for collaboration.

Admin Panel

Central command for brands and operations teams

  • Dashboard with live TAT, open/closed tickets and SLA alerts
  • Master data: products, regions, service centers, engineers
  • Smart allocation rules by pin code, skill and load
  • AMC & warranty plan configuration
  • MIS exports, custom reports and audit logs
  • User roles, permissions and partner onboarding
  • Integration APIs for CRM, ERP and e-commerce

Screens are illustrative. Features will roll out in phases based on partner feedback.

Service Centers & Engineers

Mobile-first tools for field execution

  • Job list with navigation and customer details
  • Check-in / check-out with geo validation
  • Digital service report, photos and parts used
  • Customer OTP or signature for closure
  • Spare parts request and inventory visibility
  • Offline mode with sync when online
  • Earnings, incentives and performance score

Screens are illustrative. Features will roll out in phases based on partner feedback.

Company & Partners

Transparency for OEMs, insurers, retailers and channel partners

  • Partner-branded service portal and white-label options
  • Ticket creation and status tracking for end customers
  • Bulk upload of installation / warranty jobs
  • Settlement, invoicing and commission views
  • Brand-wise performance and NPS trends
  • Escalation matrix and dedicated account view
  • Co-marketing assets and SLA documents

Screens are illustrative. Features will roll out in phases based on partner feedback.

Roadmap highlights

Phased delivery so you can go live quickly and expand capabilities over time.

Phase 1

Ticketing, engineer app, digital closure, basic partner visibility.

Phase 2

AMC automation, spare parts, settlements, advanced MIS.

Phase 3

API marketplace, AI-assisted allocation, multi-brand white label.

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